FAQ (Frequently Asked Questions)

1. How can I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the secure payment process to complete your purchase.

2. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment options available at checkout.

3. How long will it take to receive my order?

• UK Orders: 3–7 business days

• International Orders: 7–20 business days (depending on destination and customs clearance)

4. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. Please allow up to 48 hours for the tracking details to update.

5. Do you ship internationally?

Yes, we ship worldwide. Please note that international customers are responsible for customs duties, taxes, or import fees that may apply.

6. What is your return policy?

You may request a return within 14 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition. For more details, please refer to our Return and Refund Policy.

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

8. When will I receive my refund?

Once we receive and inspect your returned item, refunds will be processed within 5–10 business days to your original payment method.

9. Can I exchange an item?

Exchanges are only available for defective or damaged items. Please contact our support team for assistance.

10. How do I contact customer support?

You can reach us by:
📧 Email: info@velantroltd.shop
📞 Phone: +44 345 165 7448
📍 Address: 2 Leman Street, London, England, E1 8FA